I'll try to remember to come and leave an update once it's fixed (sort of again.). Much of this is way over my head but I am learning as I go. I feel like there is more to this because our Adobe PDF printer is often in an 'Error' state but we are able to continue printing. So, I will enlist them again and have them explain to us how it was fixed then try to come up with a long term solution. We have an IT contractor who had "fixed" this once before but another update came today. It requires a few extra steps and they are not familiar with the options but it does allow for them to continue working. So our staff work around this by using the Save as PDF instead. It seems to occur when Adobe Acrobat Pro DC runs an update but I am not absolutely certain yet. The accounting/tax firm I work for is also encountering this odd Adobe PDF printer issue on our Windows 2012 R2 Server. Perhaps it will be better when I get up to 2016 or later, but I cannot say for sure. I have a secondary PDF printer loaded on my servers (PDF reDirect v2) and that works well enough when things like this happen. Then the original printer went away and the new one was able to be renamed.Īnyway, I don't see any immediate way to fix this. In my case, the Adobe PDF (Copy) came about because a user either was able to or forced the update to go through between my usual check window, and because the print spooler is usually full of PDFs it couldn't delete the printer like normal, so it sat there in limbo until the queue was cleared. I removed the printer before applying the update, that broke the printer. I tried re-downloading the package and installing the update from the included. I tried applying the update from within acrobat (Check for Updates) and that broke the printer port. I tested this theory by removing and reinstalling, and before applying ANY update the Adobe PDF printer port was correct. It would seem that the updater specifically removes the existing PDF printer and replaces it with the broken one using the COM1: port. That is, until the hundreds to thousands of document pile up in the spooler. I have seen the instructions below, but in step 4, the Documents\\.pdf (Adobe PDF) is not listed in the drop-dow. I have the latest version of Adobe Reader DC and run under Windows 8.1 (also tried a Repair). It had worked for as long as I can remember. Turns out that normal users can install updates for PDF, why that is I have no idea and haven't investigated, because usually a repair install fixes it. I no longer have the driver to print to a PDF. I noticed it had been renamed to Adobe PDF (Copy), which was a big red flag. Wouldn't print, even though everything looked good. Not cool.) Yesterday, the PDF printer just broke on one of my servers. I often have to engage in early morning repair-installs or even remove and replace to get it working as expected (btw, I noticed this morning that repair or installing will remove you from TS install mode. I work for a tax firm, and this is one of our most heavily used pieces of software. So, I found the cause of the missing Documents\*.PDF printer port, but not the solution for it.
0 Comments
Leave a Reply. |